Delivery Policy

Delivery time to anywhere in our country varies from 2 to 5 weeks on average after payment confirmation.

Remembering that we inform the tracking code of all products. If tracking doesn't work on our site , it's sure to work on one of these:

You tracking codes take 3 to 7 business days to be passed on from our suppliers to you, the customer.

If the order is for 2 or more different products, they can be sent in separate freight and a tracking code will be issued for each product.

We are not responsible if the product cannot be delivered to the recipient due to the incorrect delivery address on our website at the time of checkout. Therefore, we ask you to pay attention to filling in the delivery address to ensure that it is made within the established deadline. Remembering that it cannot be changed after 24 hours of placing the order on the website, because within this period the product is already separated for shipping. It will also not be possible to cancel the purchase after 24 hours.

The period varies according to the agility of the Post Office and customs, but it usually takes between 20 to 30 days on average . The deadline for delivery is up to 40 working days. After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay. If the post office is not in possession of your order, please contact us immediately to check with our suppliers. Confirming that there is a problem in the logistics of your order, we will issue a FULL refund of your purchase immediately after these verification steps.

IT IS It is important that you provide the means to effect delivery to the address registered in your order. After 3 (three) proven delivery attempts , you will have to pick up the order at a post office close to your address. Storage fees are charged if not picked up within 7 calendar days. The amount of the fee depends on the weight/volume of the product. If the product is not picked up, it is returned to the sender abroad. After confirmation of reshipment, the delivery period will take effect from the date of this confirmation, which will be recorded in the order register.

As it is an import service, any and all merchandise is subject to bureaucracy or customs taxes.

  • CUSTOMS TAXATION

All products are shipped from abroad and are subject to customs taxation upon receipt. The value of the fees is 60% of the purchase price, so if the amount charged is greater than that, please contact us so that we can explain how to appeal to the post office.

In case of reshipment, a new delivery period will apply.

Any questions regarding deadlines, our team will always be available through the website service channels or by email: atendimento@thouro.store

When making a purchase, the customer will comply with the conditions and rules determined by Thoro.